Dear valued customer:
We hope this message finds you well. In an effort to keep you informed and to ask for your patience, we want to update you on the status of our timelines in scheduling appointments and completing requests for work.
As we are sure you are aware, businesses across the country are experiencing shortages of both staff and materials, and unfortunately, we are not immune. We are doing our best to service our customers in a timely and efficient manner, and we understand that delays are frustrating. During this time, we may be required to prioritize emergencies or critical service and repairs, but we are working diligently to keep all customers serviced as quickly as we can.
While we understand if you feel the need to seek alternate service, we would hate to lose you as a valued customer. We pledge to keep you informed and communicate effectively and honestly as we navigate these difficult times.
We apologize for any inconvenience this situation causes you. Please reach out with any questions and know that we appreciate your patience and understanding.
The SMG Team